Refund & Cancellation

1. Cancellation before dispatch

You may request cancellation before the goods are dispatched. Write to us with the quotation or order number.

If the item is already billed, packed, or specially procured, cancellation may be refused or subject to a restocking / procurement cost.

2. Returns

Goods once sold are generally not taken back. Returns are considered only for genuine supply error (wrong item), manufacturing defect confirmed by us or the brand, or transit damage reported as per the shipping policy.

Opened, installed, physically damaged, burnt, or incomplete kits are not eligible for return, except under an approved warranty claim.

3. How to raise a request

Email sales@technovision24.com within 48 hours of delivery with invoice number, product SKU, quantity, photos of packing and the product, and a brief description of the issue.

Do not ship goods back without a written return authorisation. Unauthorised returns may be refused.

4. Refunds

Approved refunds are processed to the original payment method or as a credit note against your account, typically within 7–14 working days after we receive and inspect the goods.

Freight, installation and consumed accessories are not refundable unless the return is due to our error.

5. Warranty vs refund

In-warranty hardware issues are handled as replacement or repair by the manufacturer’s service process. This is not the same as a commercial refund.

No warranty applies to physical damage, burnt goods, or faults caused after delivery by mishandling or incorrect installation.

6. Contact

For cancellation or refund queries: sales@technovision24.com. Office: LG 1, Samyak Park, Nehru Pk Rd, Nehru Park 2, Dhenu Market, Indore, Madhya Pradesh 452003. Subject to Indore jurisdiction.